FAQ
What is Zebrainy?
It's an educational app for kids ages 3-6 featuring games, stories, and cartoons. Learn your ABCs, letters, numbers, sizes, colors, and shapes! Learn to read by syllables and count! Develop emotional intelligence, logic, and reasoning.
How to Contact Zebrainy Support?
Contact us:
  • using our application by pressing “I have a question” button on a loading screen, or in the parent’s area, “Settings” tab;
  • mail to support@zebrainy.com.
Can We Play on Other Devices?
Yes. The subscription is linked to your Google account or AppleID. If you would like to play on another device, please do the following:
  • Uninstall the Zebrainy app from your current device if you have installed it.
  • Log out of your current Google/Apple account and remove all accounts from your device.
  • Go to Google Play Store/Apple Store, and log out of your current account.
  • Log in with the account linked to your Zebrainy subscription on your new device.
  • Install Zebrainy and start the game as usual to continue.
How Can I Cancel My Subscription?
You will not be able to cancel your Zebrainy subscription if you have already paid for it. However, you can stop it from automatically renewing by following these steps:

Android:
1. Open Google Play Store and select "Subscriptions."
2. Find the Zebrainy app.
3. Click the "Unsubscribe" button.

Please note: Google will place a 1-day hold on your account once they receive the payment. If it's your first time canceling your Zebrainy subscription, the hold will happen 1-day before the starting date of the following subscription cycle. This does not mean that you have lost the last cancellation date. You may still cancel your subscription as usual on the last day, even if Google has placed their 1-day hold on your account. If you would like a refund of the frozen money, just cancel your subscription, and you may expect the deposit within three days.


Apple:
  1. Open the Settings app.
  2. Tap your name.
  3. Tap Subscriptions. (If you don't see "Subscriptions," tap "iTunes & App Store" instead. Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.)
  4. Tap the subscription that you want to manage. Don't see the subscription that you're looking for?
  5. Tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is already canceled and won't renew.
You will no longer be charged after canceling the subscription auto-renewal, and your access to the game will be paused when your subscription period expires.


If you haven't seen your subscription in the apps, it looks like you paid for the subscription on the website. To cancel your subscription:
1) Open your personal account at the link: https://subs.zebrainy.net/passcode-login
2) Enter your email and password (Access was sent to the mail that you entered when paying for the subscription).
3) Unsubscribe

If you have other questions, please contact us. Use the chat in the lower-right corner of this page.
There is No Sound in the App. What Should I Do?
If you have any issues with the sound, please check the following:

Sound muted on the device (Android):
If the sound is enabled in the game, check the Android system settings. You can check this by following these steps:
  1. Press the volume button.
  2. On the right side of the screen, click on "Settings."If there is no Settings icon, follow the instructions for earlier versions of Android.
  3. Move the volume toggles for all the media files playing.

Sound muted on iOS:
  1. Press the volume button.
  2. Make sure the volume toggle located on the left side of the device is turned on.
Note: If your phone is connected to headphones or speakers via Bluetooth, check the volume of those devices.

Zebrainy app issue: After checking in the system and the app, check if the sound works in other applications. If you are experiencing audio problems in Zebrainy only, please try the following - Reinstall the application.
Is Zebrainy Aafe for Kids?
Zebrainy is 100% designed with the safety of your preschoolers in mind! Zebrainy delivers only brain-boosting, age-appropriate content with no ads, ever making it totally safe.
© 2021 Zebrainy Limited